February 9

Why Is My Printer Offline?


Printers go offline whenever they cannot seem to connect with your computer. The following are the common reasons why printers go offline:

  • improper or insecure connections 
  • faulty cables and ports, 
  • network problems, for wireless printers. 
  • Printer has been inadvertently set to offline. 
  • Documents have been piled up for printing. 

The good news is, you can fix this issue with a few simple steps, and your productivity does not need to take a hit. These simple troubleshooting steps can help you spot the issues and fix them effectively.

Simple Troubleshooting Steps To Help You Fix an Offline Printer 

Ensure That Your Connection Is Okay

Sometimes, it may just be that your cables are not securely connected, that’s why it’s a good idea to start by double-checking your printer’s connection with your computer. Check the USB cable connecting your printer to your PC for faults or improper connection, also check the network cable connecting your printer to your router, for wireless printers. Try connecting them more securely or alternatively, move them to other ports. 

You can also try using other cables, to confirm that the fault is not from the cables.

Set The Printer To Online Manually

Another solution is to check that your printer has not been set to offline and switch the settings if it has. To do this, just follow these simple steps:

  • Click the Start icon on your screen or simple press the Start button on your keyboard
  • Select Control panel, then click on Devices and Printers
  • Right click your printer, after that, choose “See what’s printing”
  • Click on “Printer” from the menu bar in the next window
  • When the drop down menu appears, click on “Use Printer Online”

Clear Pending Print Jobs

A single document may have jammed your printer and caused it to go offline. To fix this, simply:

  • Go to the “See what’s printing” menu by following the steps listed above and right click it
  • Click “Cancel” on any pending print job
  • Select “Use Printer Online” again

Sometimes, this isn’t enough to get rid of pending print jobs. In this case, you may have to restart both your printer and your computer. Restarting your printer may help restore connection. 

Remove and Reinstall Your Printer

This is a pretty effective way to fix offline printer issues. To remove your printer, just follow these steps:

  • From your computer’s Control Panel, click and open ”Devices and Printers”
  • Right click the printer in question and select “Remove”

After you’ve done that, you’ll need to reinstall your printer to your computer. This can easily be done by simply connecting your printer to your computer using a USB cable and turning on the printer. 

For wireless printers, verify that your printer is switched on. From the settings page of your computer, click on “change PC settings”. Next, open “PC and Devices” and select “Devices”. From there, select “Add a Device” and install your printer model by clicking on it. 

With these simple troubleshooting steps, you can fix offline printers and get your printer back up and running in quick time.


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